Sue A. Davis
When you are having hotmail sign in problem in any phone. it can be due to the wrong server information, or due to the outdated application.
so first of all, you need to check the server information. make sure you have type the correct address for incoming and outgoing server.
Incoming server address for outlook(imap):
server address: imap-mail.outlook.com
Port no- 993
encryption- SSL /TLS
Outgoing server address for Outlook (SMTP):
server address: smtp-mail.outlook.com
Port no- 587
Encryption Type- SSL /TLS
POP Server –
server address: pop-imap.outlook.com
Encryption: SSL /TLS
so you need to remove the existing account from your phone right now, and re-add the email with the following information.
Also, check for the mail app update. some times, people get heated into login problem due to the outdated application.