Kay N. Grijalva
Please check some useful steps below-
Network connection speed must be strong. AOL desktop won’t work if you have the slow Internet connection or frequent disconnection.
You have to check the system requirements for the AOL desktop software. Your system hardware must be capable enough for supporting AOL desktop application. In case, the specifications don’t match up with the software needs, it will not work.
Update your AOL software from time to time. The user did complain they had the problem with outdated software and problem becomes solve after updating AOL desktop gold.
Try to access your AOL desktop Gold after restarting the computer.