What to do if Brother printer says paper jam but no paper in it?

About a day back, My friend was unable to print from her brother printer due to the paper jam issue. Although she is good at tech stuff, so she decided to fix the problem by herself first. 

Unfortunately, she failed it; she had removed the paper from her printer, and there was no paper jammed anymore, but still, she had to deal with the same error message. 

At last, She decided to call me to help her in fixing the problem, so I visited her place and troubleshooted the problem. brother printer paper jam

If you are also currently suffering from paper jam issue on the brother printer, and looking for the instructions on how to fix it? Keep reading this article; this will help you in fixing the problem. 

General techniques to fix paper jam issue on brother printer? 

Before removing the papers from your brother machine, you should power off it for 15 minutes, so printer’s part (drum, header) wouldn’t remain heated. Also, do not touch the ribbon (photo negative). It may disrupt the print quality later.

If you have already cooled down the printer, please go ahead and follow these steps to fix brother printer paper jam problem

  1. Let’s take out the document tray from that machine. 
  2. If you see any paper stuck between the roller, you need to remove it gently. 
  3. Now remove the ink cartridge or drum toner from the brother machine. 
  4. If there is any obstructions found in the toner drum, remove it. 
  5. Now install the drum toner into the assembly (do not install it into the printer yet), and remove the two sided-tray from the back. 
  6. Check if there is any broken paper available there?
  7. Now you need to open the back panel of your machine and ensure that the envelopes are correctly locked. They should be in the upward position. 
  8. Open the fuser cover by pulling it down gently, and remove any jammed paper. 
  9. Now close the fuser cover and then close the back cover as well. 
  10. Now reinstall the drum toner assembly or ink cartridge inside the brother machine and header. 
  11. Finally, install the paper tray and then give new print command. 

As I can guess, you will not have a paper jam error on your brother printer anymore. 

Why does Brother printer say paper jam but nothing exist in the machine? 

If you have already removed the broken paper from your brother machine, but it is still showing paper jam error on your machine, do not worry, you should try these methods. 

Check for the obstruction- 

Lift the scanner header from the brother machine, and check carefully, if there is any paper stucked in the printer? 

If you see any paper stucked inside the machine, you need to unload it. Now pull down header, and restart the machine. 

Check the paper tray- 

First of all, you should check the paper tray, let’s ensure that you have set it up for the correct paper size. Also, make sure that the gears (PE actuator) are moving correctly if they aren’t rolling, you need to replace the tray. Now restart the brother machine once again. 

Print quality check sheets- 

Let’s give a print quality test command by following the steps given below. 

  • Power on your brother machine and press the menu key. 
  • Select the ink option and press the ok key. 
  • Now Press the test print option and select the black print. 

Let’s see if your brother printer is printing documents now or not? If it does, it means your paper jam issue has been resolved, but if your brother printer is still not responding, you may visit the nearest brother service center for help. 

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