Lenora K. Yager
What kind of connection type do you have from your ISP? like: is it Dynamic connection, or PPPoE, static connection?
If you don’t have a dynamic connection, I will suggest you configure the router once again with your ISP settings.
I am sure you will get rid of the Netgear router won’t connect to internet problem.
in case, if you need more help, please let us know. we will try our best to fix the problem.