audio keypad on Lenovo 720 not working

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  • #6162
    Gail Collamore
    Participant

    The audio on my Lenovo laptop is working, but the only way to control the volume is in the settings.  The keypad bottoms do not work at all, even the mute button doesn’t work.  Any advice?

    #6171
    Varun Tiwari
    Participant

    Is other keys working on the keyboard? If yes. Let’s try to press the audio key with the Function button. Now see it does work for you or not?

    For more things, you may visit: how to fix Lenovo laptop audio not working problem?

    #6175
    Judy C. Battiste
    Participant

    Let’s press the function button first, and then press the volume control key on your Lenovo laptop.

    Somehow if it doesn’t work, you should follow the instructions given below.

    Install an external keyboard-  

    Let’s plug in the external keyboard into your Lenovo laptop and try to control the volume through it. 

    If it works fine, it means there is an issue with your keyboard. 

    But somehow if you fail in managing the sound through it, it can be an issue related to the device driver or audio settings. 

    Run windows troubleshooting – 

    Let’s run the windows troubleshooting program to identify the reasons. To run this program, you have to do the following things: 

    1. Click on the windows button, and go to the control panel. 
    2. Select the windows troubleshooting and click on hardware and devices 
    3. Now follow the instructions given there. 

    Restore the laptop- 

    If your laptop’s audio key was working before but now it is not responding. You should think of restoring the laptop. 

    May be any recent update is conflicting with the settings. That’s why you are going through such kind of problem. 

    So you should restore the laptop to the backdate when it was working fine. 3

    To restore your laptop, you may use the rstrui.exe command or visit the system restore option available in the accessories. 

    Clean the keyboard-

    If some keys are not working on the Lenovo laptop, it can be due to the dust inside. So you should take a blower and clean your keyword through it.

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