- This topic has 1 reply, 2 voices, and was last updated by amal.
- October 1, 2019 at 1:33 pm #5383amalParticipant
I will appreciate your help to get back my Hotmail account email@example.com, in 2017, I tried to log in my account, but couldn’t remember my password. I did try several times, but I failed, all my trails didn’t work. Got the message that my account is locked. Later, I wrote to the technical support and ask me to fill in a form that includes information that I missed the answer ( the reason that my mother passed away at that time), and I was deeply sad and not doing well). my account include all my emails for more than 15 years, and I need it to get my information
will greatly appreciate your help,
amalOctober 3, 2019 at 4:34 pm #5418Judy C. BattisteParticipant
I really apologize for the late reply. Can you answer some basic questions? it will be very helpful for me.
I have taken a look at your email address and went to the outlook website to check the account recovery method. there, you have linked some other Hotmail account for the recovery.
Do you have access to that email address?
If your answer is yes!
I will recommend you to try to reset your account password after a week.
Because as you told us your account is locked for now. so it will be normal within a week.
Also, did you try to send a govt-issued id to the outlook for account recovery?
if not, you should send them one id.
they will verify it and recover your account for you.
For more details, you may have chat with the outlook team: https://support.microsoft.com/en-in/contact/virtual-agent/?
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