Why Is My Brother Printer Keeps Going Offline?

This topic contains 21 replies, has 12 voices, and was last updated by  Lenora K. Yager .

Viewing 22 posts - 1 through 22 (of 22 total)

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  • #419

    Mark C. Martin
    Participant

    I am facing the brother printer offline problem for three days. This message occurs in windows 10 and mac book air only.

    While my other PC’s can print without any problems.

    Here I am describing my brother printer is the offline problem.

    I have a brother MFC Printer. it is barely two years old wireless printer. every time, if I have to print something from the printer. I just give it a command, and it was printing fine for me.

    However yesterday, I don’t know what happened? I was trying to print a document from my windows 10 Pc. but It delivers me an offline error says: the printer is offline.

    So I decided to print it from MacBook air as well, still, I faced the same issue there as well.

    what should I do now?

    #420

    Therese Murray
    Participant

    Most of the cases, users fall in with Printer is offline brother error because of a few causes:

    The trouble with wifi connection
    Pc can’t communicate with brother printer.
    The ink cartridge is an empty issue.
    If you are also someone who is suffering from Brother printer showing offline problem, let’s follow these directions given below.

    Now be sure your printer is connected from the wifi network. If you don’t have an idea about how to connect it, read how to connect brother printer to the wifi?

    After connecting your printer. You should try to make a print again. Let’s see what happen now?

    #421

    Kay N. Grijalva
    Participant

    Let’s examine these points to fix the brother printer keeps saying offline problem.

    Check network connection- Be sure about network connection first. is your brother printer and Pc’s are connected with the same network?

    If you found them connected with the different network. you need to go ahead and connect them with the same wifi network.

    How to connect brother printer to wifi network 

    Printer Driver Issue- 

    Did you try for the printer driver update? most of the time, people get My printer is offline brother error message due to the driver issue. so do not forget to check for the update.

    yours still continues with the offline error message. you need to remove the brother printer driver from your computer and install it back again.

    • Let’s open the run box (Windows + R) and type appwiz.cpl and press enter or ok.
    • right click on your brother printer driver and click on uninstall option.
    • check on complete uninstall and click on finish.
    • after uninstalling the printer driver, you need to go ahead and reboot your pc.

    Let’s try to install the driver on your printer again.

    You might find the latest driver from brothers official website. 

    Now I hope, your brother printer will be back online.

    #427

    Sue A. Davis
    Participant

    A few weeks ago, I was dealing with the printer is offline brother problem due to the firewall system.

    Once I turn off the antivirus, and windows firewall. I was able to print successfully.

    Also, Some times, you can have brother printer keeps going offline problem due to the poor network connectivity. So you should install your brother printer near the wifi router.

    For brief explains, you may visit how to fix brother printer won’t print? This article has all the tricks to correct the problem.

    #428

    Brenda R. Guerro
    Participant

    Did you try to restart the printer pool services? If you haven’t yet. let’s do it once.

    • Go to the service manager.
    • Scroll down and click on printer pool service.
    • Click on restart.

    Right after the restarting the service, you should try to print something. let’s see if your printer is still showing offline error message or it’s working fine now?

    #432

    Philip Steuber
    Participant

    My windows pcs are also displaying an error message Printer is Offline. I read all the above solution, but they don’t seem to enough for me.

    #434

    Lenora K. Yager
    Keymaster

    Hi Philip,

    Can you give us a little briefing about the brother printer offline problem?

    So we can understand it correctly and help you in fixing the problem.

    #435

    Kay N. Grijalva
    Participant

    I have connected my brother printer to the wifi via usb cable? but when I try to print something, it shows brother printer says offline error message why?

    #436

    Lenora K. Yager
    Keymaster

    Hello @kaygrijalva ,

    You should disconnect your brother printer to the wifi for one minute and then reconnect it.

    #437

    Judy C. Battiste
    Participant

    Let’s Disable the security options once. it may solve the brother printer offline problem.

    for disabling the windows firewall, you can use this method.

    • Let’s go to control and press ok.
    • Click on the windows firewall option.
    • Select Turn on and off windows firewall option from top menu available in the right side corner.
    • Click on turn off the windows firewall and press the apply changes button.

    To uninstall the antivirus, you may follow this guide.

    • Let’s go to program and features and click on your antivirus program.
    • Right click on it and Click on uninstall.
    • did you get the confirmation windows? Click on yes!  and follow the instructions to uninstall it completely.

    Now Reboot your pc and printer again, let’s see if it working now or not.

    #438

    Lenora K. Yager
    Keymaster

    May be your printer is in the sleep mode? so try to reboot your printer once.

    #810

    Alphonso Kassulke
    Participant

    Check your Brother printer is connected with your windows 10 pc. in simple words, check the connection between printer and pc.

    #1220

    Joshua K. Collins
    Participant

    I am also dealing with brother printer say’s offline problem on my windows 10 pc. I tried to follow the given instructions but my printer is still unable to print anything from my computer.

    at the same time, If I try to print something from my other windows pcs. my brother printer works properly fine.

    it will not let me fall in any kind of trouble. why is this happening?

    #1223

    Sue A. Davis
    Participant

    Let’s try to scan something and check if you get it on your windows 10 pc or not.

    If it does still gives you brother printer offline error message, you need to disable the firewall and proxy settings.

    #1231

    Judy C. Battiste
    Participant

    What will you do, when your brother printer is running fine with some devices but at the same time, it doesn’t work on other devices. gives me a failure message called, “Printer is offline brother”.

    They all are connected with the same wireless network. you should try to access the network. also, I can scan any document from my computer.

    #1314

    Gertrude Smitham
    Participant

    Hello Judy,

    This is the most common problem for now. it usually happens when devices are unable to sync with brother printer in the same network.

    In that position, you can simply get rid of brother printer says offline problem applying the methods given here:

    • Remove your brother printer property from the computer, that says your brother keeps going offline.
    • Now power off your brother and devices for one minute, and then power it back on.
    • Now try to add your printer into the same devices again.

    After completing this you will get rid of brother printer says offline problem.

    #1594

    Kay N. Grijalva
    Participant

    My brother printer keeps going offline on my macbook pro. I tried multiple ways to fix it. but all time, I am getting the same error message.

    What could be the reason behind this problem?

    #1645

    Lenora K. Yager
    Keymaster

    Hi @kaygrijalva,

    Let’s remove and re-add the printer on your MacBook Pro and then let me know what’s the result there?

    #1748

    Mark C. Martin
    Participant

    When I had brother printer says offline problem. at that time, I just troubleshoot it with the following instructions. so you should also try it once.

    1. Go to system preference.
    2. Click on print & screen.
    3. Now you will able to see the list of printers, you need to remove the existing printer using (-) button.
    4. After removing the printer, you need to add the printer using the plus icon.
    5. look for your brother printer and add it.

    After adding the printer, you should try to print something. I am sure you will get rid of printer is offline problem.

     

    #1776

    Gertrude Smitham
    Participant

    If you are using the USB printer and getting brother printer offline error message there, you should try to replace the USB port on the computer.

    That’s because sometimes, this issue can be related to the USB port once you will replace the port. You should try to print something.

    #1907

    Did you tried to follow the above instructions? I had brother printer offline problem.

    When I came to this question. I found, the problem was related to the printer driver.  So I had deleted the printer driver and installed a new driver into my pc. Now everything is working perfectly fine.

    #3337

    Lenora K. Yager
    Keymaster

    If you are getting brother printer says offline error message on a local printer. You should remove the USB cable first.

    Now Reboot the Printer and Computer and connect the USB cable back in.

    Finally, Try to print some documents. Let’s see if it is printing or not?

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