Netflix Keeps Freezing And Stopping On the Loading Screen?

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  • #6114
    Hope Spinka
    Participant

    My Netflix stuck on the loading screen and saying”Loading Please Wait” on the TV screen. I am using Roku for playing Netflix, and frequently, it starts buffering. What should I do to fix this Netflix freezing problem?

    #6203
    Isobel Roberts
    Participant

    Many Netflix users are complaining about freezing or ‘loading please wait’ problem on Netflix. You are also having the same problem while using Roku. Follow the steps to fix your Netflix freezing issue:

    • Restart your all devices (TV, Roku, and internet modem or router) and try again. Mostly this step works.
    • Check your devices are getting a proper wifi signal and internet speed is not getting slow.
    • Disconnect from wifi and connect it again, even you can check by connecting directly with your internet modem.
    • Check your TV firmware and keep updated.
    • Update Netflix app install in Roku.
    • Uninstall Netflix and reinstall it again.
    • Check your internet speed on other devices.
    • Might be your wifi router is not capable of handling enough devices in your home. Disconnect some devices from wifi and try to play Netflix.

    You can read more here, Netflix Not Working On Roku TV? in detail.

     

    #6304
    Philip Steuber
    Participant

    There are two conditions on Netflix that get stuck and won’t load. The first, all the devices in your home are not playing Netflix and stop at the loading screen. Further, in the second situation, only your one device doesn’t work.

    You are using Roku for playing Netflix on your TV, and it freezes on your TV. Below are some steps which usually fix Netflix freezing issue on TV while using Roku.

    Solution For Netflix Not Loading Issue On Tv Using Roku:

    1. You should restart all the devices before going further. Unplug the TV from Roku and turn off your internet device(Modem/Router). Wait for a minute and connect the TV with Roku. Turn on your internet Modem and connect your Roku with the Internet. Mostly restarting all the device solve the issue.
    2. Heating is a very hidden and root cause of Freezing Netflix and Roku. Make sure all the devices are installed in an open area and never cover with boxes or cloths. Covering the devices can heat and starts freezing as well as hardware failure.
    3. Test your internet speed on your computer or mobile phone. Netflix needs a high-speed internet for playing content. It would start displaying ‘loading please wait’ if the internet speed is slow. Further, You can use http://www.speedtest.net for checking the internet speed.
    4. Is there any other device in your home using a high amount of internet speed? It distributes the internet speed and cause of freezing Netflix. Avoid using a high amount of internet speed on other devices while watching Netflix or Roku.
    5. Remove the Netflix app from Roku and reinstall it again. There is a discussion especially for Roku and Netflix you can check how to uninstall Netflix and re-install on Roku. Discussion link: Netflix not working on Roku.Netflix freezing
    6. Update the firmware of Roku and TV as well. Sometimes an outdated version of the software doesn’t allow us to play the latest application. So, it may also create a problem like Netflix freezing while playing.
    7. Do factory reset devices like Roku and TV. Roku and TV do update firmware itself automatically and may get bad updates. Bad update into Roku or TV can create problems. In this situation, you should try once reset the devices as factory default.

    Most probably, these above steps solve Netflix freezing and stopping on the loading screen issue. If you have still issue or any other query, please describe in the reply.

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