[Best] How To Fix Epson Workforce Printer Error Code 0x69 ?

The Epson workforce printers are the perfect machine for a small office. This series of printers promise to deliver a print speed of 24 ipm within 4.8 seconds.

The epson machines are loaded with many other useful features like- connectivity, remote setup, iprint etc. 

So far, no doubt, it is a great machine for small groups. However, several times, users might have difficulty in printing. when they give a print command from a windows computer. The Epson printer shows them error 0x69 on the screen. 

Normally, this error has been seen in the workforce printer models like- WF-3640, WF-3520, WF7520. But it can also appear on the other models too. 

Why is the Epson printer keeps showing error 0x69? 

The Epson error code 0x69 occurs because of few technical glitches: 

  1. The cartridge motor has stopped functioning. 
  2. The cartridge door is open. 
  3. Epson software files are missing. 
  4. The printer firmware needs to be upgraded. 
  5. Windows Registry files issues. Epson printer error code 0x69

How do I get my Epson printer out of error code 0x69?

The error code 0x69 on the Epson printer is easily fixable. You don’t have to call the technician for that. You can easily troubleshoot it by yourself. Here are the techniques to get your Epson printer out from error mode. 

Power off the printer & cancel the pending jobs –

Let’s switch off the Epson workforce printer for half an hour. Now remove the power cord from it as well.

During this time, you should cancel pending print jobs.

Once you complete the period, you need to power on the printer. Now print the device (printer configuration) report.

If the Epson machine print out that report, it is error-free now.

Check the cartridge motor-

A cartridge motor carries a cartridge from one end to another. If there are any obstacles are presented on its way. It will not be able to function properly. In such a case, the Epson printer will display error code 0x69 on the screen.

So you need to check the rotation path, ensure that there are no restrictions around it.epson cartridge motor error

  • Press the power button to switch off the Epson machine.
  • Lift the printer head.
  • Put a piece or paper or clip on the header lock. so it won’t show you the print head open error.
  • Remove the physical obstacles if you find any.
  • Now power on the Epson printer.
  • When the printer is turning on,  check If the cartridge is moving or not.
  • If the cartridge motor is still not working, you need to replace it.

Inspect the cartridge door-

The sensors will show the 0x69 on the Epson printer screen when the cartridge door is not properly locked. Along with that, you should also check that the cartridges are properly installed on the Epson machine.

epson printer cartridge error

  • Power off the Epson machine. 
  • Remove all types of cords from the printer, including USB & Power. 
  • Now Open the Epson printer head, and then open the cartridge door
  • Inspect that the cartridges are set up properly inside the printer
  • Now close the door, and make sure it is locked properly

Clean the cartridge nozzle-

Some Epson printers are printing blank pages or giving the error 0x69 due to the clogging issue. in that a case, you have to clean the nozzle.

  • Please power off the Epson printer once again, and do not touch it for 2 minutes.
  • Please open the printer panel, and take out the ink cartridge.
  • Clean the nozzle with the help of cotton. Do not touch the electric surface while cleaning.
  • Ensure the electric surface doesn’t come in the contact of ink or water.
  • Now install the cartridge back into the Epson machine.

Now restart the Epson machine, and is your Epson printer out of error mode or not?

Update Epson software & firmware- 

If you have checked the printer settings but still can’t get the Epson printer out of error mode. You need to inspect the driver settings. most probably, the computer is unable to find the path: %PROGFILES64%\WIDCOMM\Bluetooth Software\Epson WF3640 or

Some driver components may be missing. That’s why it keeps showing the error 0x69. So you need to update the Epson printer driver.

driver support

  • Let’s open the control panel window.
  • Press the devices and printers option.
  • Right-click on the Epson driver and press the printer properties.
  • Press the maintenance tab, and click the software update button.

That’s it; your windows 10 pc will now start updating the printer software. During this period, it is important to keep the pc connected to the internet.

You can visit: how to update the Epson printer firmware to upgrade it. 

Update the windows- 

Apart from updating the printer software, please update the windows also.

  • Go to the windows settings.
  • Press the Update & security option.
  • Click on the check for updates.
  • If you see any updates, please press the download and install button.

Repair The Windows Registry Files-

In several cases, the Epson printer generates the error code 0x69 due to the windows registry files.
Most probably, some registry components are missing or need to be repaired.
But most of you might not be tech-friendly. So I will not suggest you make the changes to the regedit files.
For the easy process. You can simply factory restore the computer to the back date when the Epson printer was error-free.

Fix the connection too- 

When a printer is unable to contact the pc, it may show a network-related error or 0x69. In such a case, you should turn off the wifi on the machine for 2 minutes. Now turn it on.
If your Epson printer won’t connect to the wifi yet. You need to restore the network settings and then retry to join the network.

Re-install the Epson Software- 

After making certain changes, if your Epson printer wont’ get out from 0x69 error, please uninstall the printer software from the pc.

  • Open the programs and features window. (run >> appwiz.cpl >> press ok).
  • Click on the Epson software, and press the uninstall button.
  • Press yes to begin the uninstall process.
  • Now follow the steps to remove the program completely.

Now reboot the printer and pc once. After that, download the latest Epson software and install it on the windows pc.

After making these changes, it must not have error code 0x69. If you still have that error, please visit the Epson service center. They will replace the printer; it is in the warranty.

Ajay Rathaur

I am a tech blogger who is always excited to write about technology. Especially related to routers, printers and computers, and email. Along with writing, I have also worked as a technical support engineer for 7 years.

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