Recently, my dad falls into a very painful situation with his Epson printer. Each time, He was trying to print something; he was receiving an error on windows 10 pc says,” Epson printer offline”.
He is not a tech-savvy person, though he found a temporary solution for his issues.
Every time, When He meets with the Epson printer says offline error message. He was power cycling the devices. This was fixing his issues for a while.
But this was not a permanent solution, so he asked me to take a look at his printer and find the solution to this problem.
About half an hour of struggle, I was successful to get his Epson printer online on windows 10 laptops.
Later I thought to write an article on this topic. So it can be helpful for others as well.
Why my Epson printer keeps going offline on windows 10-
Talking about the reason for the Epson printer says offline on windows 10 laptop or computer, there can be few valid reasons.
- There is a communication gap between the Epson printer and windows 10 pc.
- Printer settings issue.
- Driver settings issue.
- Computer firewall / Antivirus security issue.
These are the basic reasons for Epson printer keeps going offline problem. Now let’s go ahead and troubleshoot the issue.
How to get Epson printer online on windows 10-
Now we know about the causes for Epson printer keeps going offline issue on windows 10 laptop.
So it’s my turn to share the instructions for fixing the problems related to troubleshoot the problem.
So stay tuned with us and follows the instructions given below:
Reboot the devices-
When you get the offline error message on your computer screen, your first step should be power cycling the devices in the following sequence:
- Remove the power cable from your printer, and plug it back in after 25-40 seconds. Now press the power button.
- Do the same with your wireless router as well.
- Now let’s restart your windows 10 computer.
After completing the power cycle process, you should consider printing a test page.
Let’s see if it is working or still giving you the offline error.
Check the Connection between windows 10 laptop and Epson printer:
Network connection issue is one of the most valid reasons behind Epson printers says offline problem.
When your printer is not connected to the Wi-Fi, your pc won’t be able to communicate with the printer. So ensure the few things listed below:
- Please make sure you have a green or blue Wi-Fi light on your printer. If it shows an amber light.
It means, your Epson printer is not connected to the wifi network. In such a case, you have to connect your printer to the wireless network.
Ensure that your computer and printer are available in the same network. in case, if you face any kind of difficulty with your network connection:
you may visit: how to fix the Epson wifi setup failed problem.
Remove the checkmark from use printer offline-
Sometimes, you may have enabled the offline feature on windows 10 pc by mistake.
That’s why your computer might be unable to communicate with the Epson printer. In such a case, follow the steps given below.
- Get into the control panel on your Windows 10 laptop.
- Click on the devices and printers (you will find it under the sound and hardware section).
- Right-click on your Epson printer property available on the list.
- Remove the check from the use printer offline section (only if you see any checkmark).
Make your Epson printer as a default printer in windows 10-
Sometimes, you may get the offline error message because of giving the print command to the different printer.
So you should ensure that you are giving the print command to the right printer. In a convenient way, you can select your printer as a default printer.
Control panel >> devices and printers >> Right-click on the Epson printer property >> now click on set as default.
Re-add the Epson printer property from your windows 10-
If you are getting the Epson printer says offline error message on windows 10 only, while it works fine on your other devices like- Mac, Ipad, etc.
You should consider removing the printer property from your computer, and re-add it using the details given below.
- Go back to the control panel and devices & printers again.
- Right-click on the Epson printer property and click on remove printer.
- Now click on yes.
- After removing the printer property, you should click on the add a printer.
- Select wireless, Bluetooth or network printer.
- Now your computer will start searching for available printers in the network. You need to choose your printer from the list and follow the instructions to add it.
Firewall & antivirus issue-
This is the second most common reason for Epson printer keeps going offline problem.
When you give the print command from your computer, but your windows firewall or antivirus is blocking the connection.
You will receive the Epson printer offline error message on your laptop.
In such a case, you should turn off the firewall and antivirus on your computer. Now try to send a ping from your windows 10 laptop to the Epson printer.
Let’s see if the Epson printer turns online or still goes offline.
Uninstall the printer driver-
After following the above instructions, if your Epson printer still keeps going offline.
You should uninstall the printer driver, and install a new driver into your computer.
Once you will set up your printer again, after that your Epson printer will be online on windows 10 pc.
You may download the Epson printer setup from Epson official website. It will be completely free. There will be no charges for it.
So these are the steps to get your Epson printer online. In case, If you face any kind of trouble with your Epson printer.
You may leave a comment below. I will help you with troubleshooting that problem as well.