Netflix Not Working On Roku TV? (Troubleshooting Steps)

Roku is a device through which we can play video applications on the TV. The apps like Netflix, Youtube, Hulu, Prime Video, Spectrum TV, Sling TV, YouTube TV, and many more channels can easily play through Roku. Sometimes these applications stop working, and it’s not a big issue. Here, we will explain what steps can fix when Netflix not working on Roku.

Steps To Solve Netflix Not Working On Roku

There are the basic step every Netflix user must follow if it is not streaming. First, you have to unplug the Roku device from the power outlet. Now, please wait for 60 seconds and plug it back into the power outlet. Connect Roku with the internet and turn on your TV.

Netflix not working on roku

Netflix should start streaming via Roku; otherwise, follow the steps below:

Reinstall Netflix App On Roku:

  • Start your Roku TV and go to the Home screen.
  • Select Netflix and press the star(*) button on the remote.
  • Scroll down to “Remove channel” and click on remove. It will remove the Netflix app from your Roku box.
  • Further, go to your home screen again and find the search option.
  • Type “Netflix” in the search bar, and it will show the Netflix application. Select that Netflix icon and click add the channel. It will start adding Netflix on your Roku device.
  • Enter your Netflix account name and password, then click on signin.
  • Choose any video and play after login to confirm Netflix starts working.

Check Netflix Server Status:

Netflix does update its server from time to time. During the update, it may not work on your device. Apart from that, Netflix can also down for the time being due to some server issues.

In this case, turn off your Netflix and wait for few minutes. You can also check Netflix Twitter for any updates.

Check For Updates On Roku:

Roku keeps checking the latest software and apps updates. It downloads the most recent update files during streaming position. Whenever you do turn on-off, it starts updating itself.

You may also check manually for updates and perform it by following steps:

  1. Go to the Roku home screen and enter the settings menu.
  2. Scroll down in the settings menu and select the System option.
  3. Now, click on the ‘Software Update.’
  4. Further, click on the Check Now option.
  5. It will check updates for both the Roku system and the Netflix app.
  6. If there is any update available, it will start the download and update itself.
  7. You can start using your Netflix on Roku once the update would finish.

Check Internet Connection Speed:

Internet speed has a very major role in online streaming. Netflix won’t load on Roku if the internet speed is low.

Along with internet speed, pinging time (ms=miliseconds) should be minimum. High ping time breaks the uniform connection from the server. Type ‘Speed test’ on Google search and check your internet ping speed.

Reset Roku Device Factory Default:

You should reset Roku if nothing starts Netflix. In this step, we need to reset the Roku device as it had come first. For resetting the Roku device, follow the steps:

  • Open the Roku home screen and move to its settings.
  • Scroll down to the system menu, then click on advanced system settings
  • Now, select factory reset, and you will get space to type some password code.
  • Find the passcode on the same screen below or the Roku device.
  • You have to type that passcode, and the Roku device would reset as factory default.
  • Further, Go to the home screen, and with the help of search, add your channels.

Sometimes your Netflix account may disable Netflix. Reason can be anything like payment or billing. In this case, you have to contact their customer care and ask for the solution.

First, they will confirm your account details and then guide you over the phone. If the problem is from Netflix, they will solve, and your Roku will start streaming Netflix.

About Lenora k. Yager

I am a blogger and writer by profession. I am passionate to write about computer, networking and other tech stuff. I am working in the tech industry for more than 7+ years.

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