You have some urgent emails to read and you can’t sign into yahoo mail. This may be very frustrating for anyone. You can not explain to the sender your yahoo has a login problem and it left a bad impression.
Yahoo login issue may happen with anyone anytime. There could be many reasons behind the log in issue. Generally, people can’t sign into their yahoo mail due to the following reasons:
- Using wrong yahoo login credentials either username or password.
- The user forgot the yahoo login password.
- Getting an invalid username or password error message due to caps lock enabled or disable.
- The yahoo sign-in button is not working or other browser cache related issues.
- Yahoo server has an issue or yahoo login server is down.
These are a few causes that may deny your yahoo email access. Now let’s go ahead and follow the instructions given below to troubleshoot the issue.
Points To Fix Yahoo Mail Sign-in Problems
Forgot user password-
There are lots of passwords we have to keep in mind nowadays. It is very oblivious to forget or confusion between the passwords. Forgot or the wrong password can also be the reason for the yahoo login problem.
You can try to use last remember password otherwise reset the password. For resetting yahoo password you need access to recovery phone or email.
Note: In case you don’t have recovery options read How To Access My Yahoo Account Without Having Phone Number and Recovery Email?
To reset the yahoo password follow the steps given here:
- Open your web browser and type: mail.yahoo.com
- Type the yahoo email address or username and press the next button.
- Now press the forgot password link.
- You can see the recovery method options. Verify the account by choosing the recovery method.
- Finally, you will get a new page, where you have to type a new password and confirm it again.
- Now click on apply changes.
Username or password is incorrect error-
We can make mistakes while typing the yahoo username and password. The error will display “Sorry, we don’t recognize this email.” OR “invalid username and password” while typing the wrong credential.
It can happen due to two basic reasons.
- You are making a mistake in typing the login credentials.
- Your yahoo sign-in details might change by someone.
In both cases, reset the yahoo mail password as soon as possible. Also, review the verification/recovery method and account security settings.
Apart from that upgrade your yahoo security by following steps:
- Enable two-step security.
- Update the account recovery information like phone number, security questions, and email addresses.
- Provoke the account access for unknown device.
Note: the passwords are always case sensitive. So type it in the same way, as you have typed while you were creating your password.
Check server status-
Check the yahoo server status as well if can’t log in to the account. Please ensure the yahoo mail server is up and working in your region.
You may check the yahoo mail server live status from the down detector, outage report, etc.
If the yahoo mail server is down (which rarely happens)wait until the server will start working fine. Sometimes it may take a few hours. You can check their ‘live updates’ through their twitter accounts.
Update the autofill settings-
Most of the people use the browser’s auto-save an auto-fill feature. The browser saves your login information on your PC after confirming with you.
Probably, the information, which is stored in the browser will incorrect if it is not updating. Might possible you have changed your login credential somewhere and won’t update in this browser.
This browser always uses old log in info through auto-fill feature and cause of yahoo login error.
Delete the cookies, and cache files-
Yahoo users have reported their yahoo mail website, as well as the sign-in button, is not working. This problem is related to browser cache and cookies.
Askprob would advise you to clean the cache and cookies of your web browser. Along with cookies, delete all junk and temporary files from the laptop.
For ex.- here, I am sharing the instructions for cleaning cookies from the chrome browser.
- Open the Chrome and type chrome://history/.
- Click on clear browsing data.
- Now put a checkmark on all three sections, and select all time.
- Now click on clear data.
After clearing the cache from the browser, open the yahoo mail website again.
Network settings issue-
Sometimes, wrong network settings don’t allow to access the yahoo mail. When the yahoo DNS server is not responding to your internet, you can not use yahoo services.
DNS server issues mostly resolve by your internet provider. You can call your internet provider to check why their internet is blocking yahoo services.
You can try temporarily use google by default DNS to check whether its working or not. Open your network settings and change DNS servers “184.108.40.206” and “220.127.116.11”.
Firewall and antivirus settings-
Windows Or Antivirus firewalls can block emails server port or settings. We have observed some security options flags threat to genuine emails server and don’t allow to use.
So, you should check the firewall and security settings to stop blocking mail servers. Another mail app like yahoo and outlook may also not work due to firewall settings.
To disable them for a while, and then try to access your account again.
Do Yahoo login problems a smartphone or third-party apps
Sometimes you can sign in yahoo account using a web browser but not in the phone or any third-party app. The problem may be related to the installed yahoo mail app.
Smartphone settings can also block any email application. Follow all the possibilities to solve the issue:
Check the internet access on the device-
Let’s check the internet accessibility on the device. Make sure you are unable to access the internet if not, you have to troubleshoot the connection first.
Re-add the account manually-
Remove the yahoo mail account from mobile and apps and re-add it using the details available below.
Imap server name – imap.yahoo.com
Imap port no – 993
POP server name- pop.yahoo.com
POP port no – 995
SMTP server name- smtp.yahoo.com
SMTP port no- 587
This is the account information, you should fill into your account and then try to access your account again.