How To Fix Epson Printer Says Offline Problem?

This topic contains 3 replies, has 4 voices, and was last updated by  Lenora K. Yager .

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    Therese Murray

    My Epson printer is creating a really weird situation for me. Every time, I try to print anything from windows 10 or Mac computer. It says Epson printer offline.

    What can be the reason behind this problem, and how can I troubleshoot it?


    Judy C. Battiste

    No one wants to see them engaged with the Epson printer offline problem, especially, when they are not a technician.

    But due to the misfortune, if they got an error Epson printer says offline.  Do not panic, Here I am sharing the complete guide to troubleshoot the problem.

    Printing is in sleep mode-

    If you can see orange or amber power light on your Epson printer, it means, your printer is in the sleep or idle mode. If this is the case, you need to press the power button once. Now, wait until you will see the green or blue light on your Epson printer.

    However, your printer couldn’t wake up after pressing the power button.

    1. Remove the power wire from the printer, wait for 15 seconds and then plug it back in.
    2. Now turn on the printer and once you will see the ready screen, you should try to print something. Let’s see it is printing something or still giving you to the Epson printer offline error message.

    Connection issue-

    Connection issue is one of the most common issues behind Epson printer says offline problem.

    So you should send a ping from your laptop or pc to the printer. Let’s see if it can ping successfully or not.

    If your computer is unable to ping with the printer. You should check the connection.

    Check USB connection –

    1. Remove the USB cable from your computer and connect it with some other port available on your laptop or pc.
    2. If you are getting USB not recognized error message on your computer. You need to power cycle the Epson printer and computer once.
    3. After using all these techniques if your Epson printer is still showing the offline error message. You should think about replacing the USB cable.

    Check Wireless Connection –

    1. Ensure that your Epson printer is connected to the wifi. To check the connection status. You can simply print the network status report from your printer.
    2. Your windows laptop or macbook should be also connected to the same network.
    3. Reboot the printer, router and computer once.

    Now try to print something from your computer. Let’s see if it is printing now or still showing the Epson printer says offline error message.

    Uncheck Use printer offline feature-

    If you are a windows laptop user, it might possible you have put a checkmark on use printer offline option.
    That’s why you are getting the Epson printer offline error message. So you need disable it using the options given below.

    1. Let’s open the run box, type control in the box, And press ok
    2. Now click on the Devices and printers.
    3. Right click on your Epson printer property and uncheck the use printer offline.

    Remove the Printer and re-add it-

    If you have already tried the above instructions but still your Epson printer keeps going offline.

    You should remove the printer from your computer using the tricks given below.

    For windows users –

    • Go to the control panel
    • Click on devices and printers.
    • Click on your Epson printer icon and click on remove device.
    • Once your device will be removed from the control panel. You need to reboot the computer once and go back to the devices and printer again.
    • Now Click on add device.
    • Here, you need to click on add a network, wireless, or Bluetooth printer.
    • Now, your computer will start finding the available printer into the network once you will able to see your Epson printer in the list. You need to select it and click on next.
    • Finally, your Epson printer will be added.

    For macbook users –

    If you are a macbook user. You need to follow this guide to fix the problem.

    1. Go to the system preference.
    2. Click on print & fax .
    3. Select your Epson printer and press the () icon, available in the bottom.
    4. Now Open the Hard drive and go to the library
    5. Drag the Epson folder into the trash.
    6. Now download the Epson printer driver and run it on your computer.

    Now reboot the Macbook and add the printer into the macbook.


    Gertrude Smitham

    If your Epson printer keeps saying offline on windows 10 computer. Do not worry, here, I have some tricks to fix it.

    1. Cancel all print jobs.
    2. Reboot the Epson printer and computer once.
    3. Now Open the notepad and type test print and press control + P
    4. Select your Epson printer manually from the list, and then click on the print button.

    Lenora K. Yager

    Are you dealing with Epson printer keeps going offline problem. 

    Remove the duplicate copy –

    Is there any duplicate printer available into your computer? If you find there any duplicate property of your Epson printer, you need to remove it from the computer and then install the printer again.

    Restart the Print pool service-

    Maybe the printer pool service is not responding properly. That’s why your Epson printer is not printing anything and giving you Epson printer says offline error message.

    1. Open the service manager using the services.MSc command.
    2. Scroll down and select print spooler services.
    3. Now click on reboot.

    Set up your Epson printer as a default printer-

    • Press the Start(Windows icon) button, and go to the control panel.
    • Click on devices and printers
    • Right-click on your Epson printer property and click on Set as default printer.
    • Again right-click on your Epson printer and click on printer properties.
    • Now click on the print test page and press OK

    If your Epson printer prints any paper. your Epson printer is online now.

    Uninstall the printer driver and reinstall it-

    Somehow if your Epson printer is still showing you the offline error message. Just uninstall the printer driver from your computer.

    1. Go to the program and features.
    2. Click on the Epson printer driver.
    3. Now Press the uninstall button and follow the procedure to uninstall the printer.
    4. Once you will uninstall your printer, you need to rebootyour computer once.
    5. Now insert the printer setup disk and follow the printer setup disk to set up your Epson printer.


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