Why I Can’t Add Gmail TO Windows 10 Mail APP?

Windows 10 has the mail app feature by which many email services can merge. After merging different email services it is possible to email service won’t work. Just like people say they can’t add Gmail to Windows 10 mail app or not receiving emails.

Windows 10 mail app is very user friendly. You don’t need much knowledge to configure your email account. Further, people try to add their Gmail account into the windows 10 mail app and getting some error message. These messages could be similar to these words.

  • Action required.
  • Error 0x8007042b.
  • Something went wrong.

add Gmail to Windows 10 mail app

Here in this blog, we are going to share the instructions about how to troubleshoot can’t add a Gmail account into the windows 10 mail app. Mainly below are the reasons which cause the mail application issue:

  • The account is not configured with the correct details.
  • The server configuration is not valid.
  • App authentication issue.

How To Troubleshoot Can’t Add Gmail To Windows 10 Mail App Problem? 

Check The User Access Details- 

If you are getting action required error message, you should check the google account login details.

Most probably, you have entered the wrong email address or password. That’s why you can’t access your Gmail account into the windows 10 mail app.

So you should double-check the security key. If you have any doubts, you can reset the password.

Turn On Less Secure App Feature- 

When you can’t add your Gmail account into the windows 10 mail app, and getting something went wrong or action required error message.You should check the less secure app feature. Most probably, you have blocked the third-party apps. That’s why you can’t add the Gmail account into the windows mail app.

  • Let’s go to manage your Google account section.
  • Select the security option from the left menu.
  • Drop down and under the less secure app tap, Snap-on shift on.
  • Now enable the less secure app.

After enabling the third-party apps, You may retry to set up your google account.

Enable IMAP Settings On Your Gmail To Add Gmail to Windows 10 mail app

You should enable the IMAP settings on your Gmail account and then configure your account using these settings. It will serve you in resolving the difficulty.

  • Let’s get into the Gmail account using the chrome or any other browser.
  • Push the settings (gear) icon and select mail settings.
  • Click on the forwarding & IMAP/ pop settings tab.
  • Enable IMAP settings.

After enabling the IMAP settings, you need to go ahead and add your Gmail account windows 10 app using these IMAP settings.

Imap server name- imap.gmail.com

Port no- 993

Encryption type- SSL

Create A Third-Party App Password

If you have enabled the two-step security on your Gmail account, you might have difficulty with adding your Gmail account to windows 10 mail app.

That’s because of the authentication issue. The login password will not authenticate the sign-in process.

In such a case, you should create a third party app password on your Gmail account, then add your Gmail account into the mail app using this password.

  • Let’s get back to the google account security section.
  • Click on the app password.
  • Choose the mail application and generate a new password.

Now copy this password into the password section on your Windows 10 mail app.

Disable The Proxies Programs To Add Gmail to Windows 10 mail app

We all know, Google doesn’t like misbehavior or misleading addresses.

So If you are using any kind proxy programs into your computer, They might be blocking the secure connection. That’s why you can’t add your Gmail account into the mail app.

In such a case, you should disable the proxy programs and then try to sync your Gmail account again.

Check Time And Date Settings

If you have had the wrong time and date on your computer, it won’t be able to sync the Gmail account into the windows 10 mail app.

That’s all because your computer will not be able to maintain a secure connection.

In such a case, you should set up an accurate time and date on your computer. Now try to configure your account again.

Restart The Credential Services

If you can’t add your Gmail to mail app and getting ‘error 0x8007042b’. You should stop the credential settings for a while.

  • Open the service manager tab ( open run >> type services.msc >> press ok)
  • Look for the credential manager.
  • Stop this service.

Now restart your pc once, and again go back to the credential services and start it.

Perform Factory Restore

If you have already tried the above steps but still can’t add your Gmail account to the mail app due to the error 0x8007042b, then you should factory restore the pc.

To accomplish that, you can make these actions.

  1. Execute the command prompt window.
  2. Type rstrui.exe and press the enter key.
  3. Now you will see the system restore window, choose your restore point, and push the next button.
  4. Finally, push on the finish and press on yes.

Now your computer will start the factory reset process. It may take some time. So you have to wait till then.

Once the process completes, you may go ahead and set up your Gmail account again on the windows mail app.


So these are the steps to fix can’t access Gmail through windows 10 mail app. I hope It has helped you to troubleshoot the problem. If you have another doubt, please share it with the comments below.

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